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Controller will not connect to Xbox One console?

A: Confirm your Xbox One console is powered “ON”.
A: Confirm your TV is set to the proper video channel.
A: Confirm cable is properly connected to the Xbox One.
A: Confirm inline-release cable is properly connected.


For more troubleshooting refer to your Xbox One console User Guide.

If you still experience this issue after following these steps, please reach out to us here.

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